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PPG (Patient Participation Group)

Kingswood Health Centre has a formal Patient Participation Group (PPG) and are continually seeking a range of volunteers, from as wide a spectrum of patients, who wish to take part in this project.

It is intended that the PPG will be run by patients but with input from the surgery. The chair of the meeting is a member of the group, as well as Kingswood Health Centre's Operations Manager, Nicole Canty-Davis. If you are interested in belonging to a group that is focused on taking positive action to help the practice work with the local patient population, please let us know.

As a member of the PPG you may get involved with attending regular quarterly meetings, writing articles for our Newsletters, aiding in developing regular surveys and contributing to discussions to help shape the delivery of services.

If you are not already a member of the group, and would like to join, please contact the surgery and ask to speak to Nicole Canty-Davis.


Minutes of Kingswood Health Centre Patient Participation Group (PPG) Meeting

Held on Tuesday 28th March 2017


Chair:                         Margaret Adams

KHC Present:             Nicole Canty-Davis

Minutes:                     Julia Swanborough

Patients Present:       6 PPG Members


Welcome and Introduction

KHC staff and PPG members present introduced themselves, for those who had not previously attended.


Matters Arising From Last Meeting

The ‘please queue here’ sign has been moved back to give a little more patient confidentiality and the sign with the arrows asking patients to exit to their right so that they are not going against the flow of the queue has been working well, with no negative feedback. As such, it was felt that the implementation of ‘footprints’ to guide the patients would not be necessary.


A request was made that a sign be made available for the patient information room to indicate that the blood pressure machine (Flipper) is in use. This is now in place.


Friends and Family

KHC had 97% positive feedback for January 2017 and 96% positive feedback for February 2017. Nicole explained that the survey is NHS England led and is in operation nationally and across all sectors of the NHS.

To raise awareness of the PPG, it was suggested that the Friends and Family form was edited to include a comment regarding the PPG. This has been actioned but, due to the small amount of forms returned, it was once again suggested that maybe PPG members could be on site to hand out forms, at their convenience, at the same time raising awareness of the PPG and their purpose.


PPG Survey 2017 – Ideas

It was previously suggested that the survey could ask patients to give their thoughts on the waiting room. Margaret feels that we need more than one item and she suggested we ask how many patients know about the 111 service, how to use it, when to use it and what it does. Nicole also came up with a suggestion of surveying patient’s thoughts on our telephone message system e.g length of message/content/etc.


DNA (Did Not Attend)

The figures for these are ongoing and published quarterly in our Newsletter. Nationally, across the NHS in 2016, 10 million appointments were lost through DNA’s.


Waiting Room Chairs

In accordance with the comments above in ‘matters arising’, the need for rearranging the chairs has now been deemed unnecessary.

Mervyn enquired as to the likelihood of a couple more ‘higher’ chairs to be provided for patients. Nicole advised that, as there would be a financial implication to this, she would put forward a request to the Business Team when baseline funding comes in at the beginning of the next financial year. A suggestion was also made that maybe a sign could be put advising who these chairs are provided for.




Extended Hours

Initially, the extended hours’ pilot was being trialled until the end of March. This has now been extended until the end of August. The main purpose of this scheme is to offer additional appointments and is aimed at helping those who work or are unable to attend the surgery during our usual opening hours.


Cluster Group Update/ Joint PPG Cluster Meeting

Pat Webb, who is the PPG Chair at Close Farm Surgery is holding a cluster group meeting (Hanham, Close Farm, Cadbury Heath and KHC) on Friday 21st April at 11.50. The minutes of the cluster group meeting held on 18/03/2017 were provided to members present. The aim of the meeting was to share ideas and to hopefully organise an event for all 4 practices to benefit patients with either a speaker or a table event scheduled. This will be in the

form of a Health Promotion Information Day which will be held on Friday 23rd June at North Common Village Hall from 2.00-7.00. The aim is to invite various groups such as Age Concern, Sirona Care, Macmillan, Carers Centre etc to have a stall to promote their work.

It has been suggested that it would be beneficial for a KHC PPG member to contact the Kingswood Hub to enquire if they could provide a stall and a representative for this date in June.

Margaret volunteered for to undertake this task and liaise with Pat Webb.



Update of Network Meeting Held on 28th February 2017

Margaret and Geraldine attended and minutes were provided from this meeting to all members present. Margaret felt that, whilst this meeting was well represented by the whole of South Gloucestershire, the first meeting was better attended and represented.


One idea discussed at this meeting was that of trying to raise awareness of the PPG amongst the younger patient population. One surgery had approached the six form students at a local school and asked them to design an item for their surgery website and Facebook to try to create an idea that would appeal to the younger age group and try to involve them in the PPG. Geraldine has volunteered to follow this up and will give feedback to Nicole and Andy (KHC Business Manager), as Andy’s initial thoughts were that we would be better placed to use ideas from in house. Nicole will speak to Andy again regarding this item.


Geraldine found the item regarding the proposal to stop the prescribing of Gluten Free (GF) products to over 18’s of particular interest. This proposal is currently under consultation until the 17th March and is available online to complete if required. It was noted that Gluten containing products are not essential to a healthy lifestyle and it was suggested that at a future meeting a discussion on ‘How to help people help themselves live better’ take place.

There was an update on the Minor Injuries Service and Pilot which included an update on reports of early closures of the Yate Minor Injuries Unit. The meeting was advised on occasions when this has occurred it is because the number and type of attendances registered is judged to be at or above the level that can be seen and treated before the regular closing time. When this happens the nurse in charges takes the decision to stop registering new patients, and people attending are advised of the options available to contact other services such as NHS 111, the out of hours service, GP or local pharmacy for the types of conditions frequently seen in MIU. Patients are not turned away once they have been registered. In practice the nursing staff continue to work beyond the opening hours in order to finish seeing patients who have been checked in before a decision is taken to stop accepting further registrations. Evaluation of this pilot will continue.

Dates, times and venue of future Network meetings are

27th June 2017

24th October 2017

10am to 12.30pm

Lovell Room, The Batch community Centre, Warmley



The SWAS transport service will cease on 31st March 2017.

From 1st April 2017, patient transport services will now be provided by E-zec Medical Transport Services. The service will provide planned non-emergency transport to and from NHS hospitals and clinics in Bristol, North Somerset and South Gloucestershire. Patients will then be responsible for booking their own transport.

Posters and leaflets have been put up/provided in the waiting room and patient information room.


A copy of the Spring KHC Newsletter was provided to all members present. Nicole advised that our newsletter is sent via email to all patients who had provided us with their email address. Geraldine said that she has never received one and Nicole advised that she wold take this up with the Business/IT team.


Proposed Date of Next Meeting

Tuesday 13th June 2017 @ 2.00pm.


Julia Swanborough

Reception Manager

Kingswood Health Centre


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