Kingswood Health CentreAlma RoadKingswoodBristol, BS15 4EJTel: 0117 301 2080
We make every effort to give the best service possible to everyone who attends our Practice. However, we are aware that sometimes there may be cause for concern or a patient may feel that they have a cause for complaint or even wish to make a suggestion about how we run things. If any of these apply, we would wish for the matter to be dealt with as soon as possible.
To make a Complaint please see (and print, if necessary) the 'Patient Information Leaflet - Making a Complaint' below which details the procedure you need to follow".
Patient Information Leaflet - Making a Complaint
We ask for information about you only so you can receive the best possible care and treatment. We keep this information, together with details of your care, to ensure that your doctor or nurse has accurate and up-to-date information. It may also be needed if we see you again.
Everyone working in the NHS has a legal duty to maintain the highest level of confidentiality about patient information. We only pass information concerning you to people who have a genuine need for it. Whenever we can we shall remove details that identify you as an individual. It at any time you would like to have more information about how we use your information please speak to the practice manager.
The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities. FOI replaced the Open Government Code of Practice, which has been in operation since 1994.Data Protection and FOI – how do the two interact?The Data Protection Act 1998 came into force on 1 March 2000. It provides living individuals with a right of access to personal information held about them. The right applies to all information held in computerised form and also to non-computerised information held in filing systems structured so that specific information about particular individuals can retrieved readily. Individuals already have the right to access information about themselves (personal data), which is held on computer and in some paper files under the Data Protection Act 1998. The right also applies to those archives that meet these criteria. However, the right is subject to exemptions, which will affect whether information is provided. Requests will be dealt with on a case by case basis. The Freedom of Information Act and the Data Protection Act are the responsibility of the Lord Chancellor’s Department. A few of its strategic objectives being:
The Data Protection Act does not give third parties rights of access to personal information for research purposes. The FOI Act does not give individuals access to their personal information, though if a request is made, the Data Protection Act gives the individual this right. If the individual chooses to make this information public it could be used alongside non-personal information gained by the public under the terms of the FOI Act.
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records, please contact a member of our practice staff.
"How we handle your information" leaflets are available at reception. Please click here for further details.
Confidential information from your medical records can be used to improve the way the NHS delivers care to all patients. A modern information system has been developed by the NHS in England, which will make increased use of this information. This system is referred to as Care.data.
One of the main aims of Care.data is to allow the NHS to make better use of the routine information collected when you visit us (your GP practice). This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information from all the different places where you receive care. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you. The system complies with strict confidentiality rules and the law.
As a patient you have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances. If you do not want information that identifies you to be shared outside the practice or if you want to restrict the use of information held by other places you receive care, such as hospitals and community services you should let us know.
A 'How information about you helps us to provide better care' leaflet and a set of Frequently Asked Questions (FAQs) are available to download at www.nhs.uk/caredata
The NHS in England is introducing the Summary Care Record, which will be used in emergency care. The record will contain information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had to ensure those caring for you have enough information to treat you safely. Healthcare staff will ask your permission before they look at your record, except in certain circumstances for example if you are unconscious.
In addition to the National Summary Care Record, your local NHS in Bristol, North Somerset and South Gloucestershire is developing a local shared record, called the Connecting Care Record. Your Connecting Care record will contain more detailed information, such as diagnoses, medications and appointments, to support your treatment and care at services in your area. This record will only be used to support your care locally. It will ensure that the people caring for you have enough information to treat you safely and to co-ordinate your care. Your Connecting Care Record will only be available to authorised health and social care staff who are directly involved in your care locally. As with the Summary Care Record, they must have permission each time they view your Connecting Care Record.
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