Friends and Family Test

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service. Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

You will be invited to respond to questions by choosing one of six options, ranging from “Very Good” to “Very Poor”. You will also have the opportunity to explain why you have given your answer, so please answer any follow-up questions.

This feedback mechanism does not replace the current Feedback and Complaints Procedure at Kingswood Health Centre or other forms of feedback. We will continue to use our own ways of gathering feedback in addition to the NHS Friends and Family test.

Results

“I am extremely impressed with this surgery, what excellent care.”

“I always feel like the GP’s are part of the community and address you as if you are their friends. Very impressive and would definitely recommend them.”

“The Receptionists are always polite and understanding.”

“I am very impressed with your practice. I have recently had a very painful problem and the Nurses and Doctors I’ve seen have been extremely helpful and caring. I only changed to your practice last year and am so pleased I did.”

“I’ve been a patient for 44 years – amazing surgery and very helpful staff who are lovely”

“In these crazy times it is a great feeling to know that Kingswood Health Centre have responded to their patients’ needs and created a process which is without fault. As patients we are given every opportunity to feel that we matter and we have not been abandoned. Of course, the backbone and logistics could not work without a great team which is so evident. A huge well done has to be given to the front faced team – Reception; their support, patience and empathy is truly a credit to the Practice. Thank you.”